FAQs - Premier Homecare Services St Catherines

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About Us

Frequently Asked Questions

Providing quality home care services is what we do. Every Premier Homecare Services agency is either accredited by Accreditation Canada or waiting accreditation status pending an on-site survey.

Premier Homecare Services is proud to be Canadian owned and operated. We are strongly committed to the communities in which we work and live. Maintaining consistency is essential, that’s why we always have caregivers work with the same client. This ensures that a trusting relationship is developed.

What makes your caregivers different?

Every one of our caregivers are bonded and insured as employees of Premier Homecare Services. Our extensive hiring process is thorough, including employment history, criminal record and driving record checks as well a vulnerable sector screening. We only hire qualified caregivers that graduated from recognized personal health programs and that have current CPR and First Aid certificates. Every new employee undergoes a comprehensive orientation program and ongoing training is always provided for a wide range of topics.

Is there any obligation to go with Premier?

The simple answer is no. There is no contract binding clients to Premier Homecare Services. However, we ask that you give us a reasonable notice (roughly two weeks) for any changes to service. Payment for services is due upon receipt of the invoice. Invoicing is typically done on a weekly or biweekly basis. The HST is always outlined on the invoice. Check with Premier Homecare Services St. Catharines Region for details.

Is there any minimum booking time?

Three hours is roughly the minimum time spent with a client. However, we can accommodate for special circumstances, which require unique service options. Service can be provided for a short or long period of time depending on the length you or a loved one requires assistance.

What other type of care do you provide?

We offer respite care that allows primary caregivers the break they need. This can be done regularly to give them a little more time to themselves or to provide care while they go on vacation. It’s important to remember that primary caregivers need a break as well. Respite care can help.

The final transitions of life at home are often the most difficult. Our non-medical palliative home care can make those transitions easier. The caregivers at Premier Homecare Services St. Catharines Region have the sensitivity, compassion and experience to handle any situation during the later stages of life.

If you have any questions or concerns, do not hesitate to call us at 226-646-7810 or fill out the free in-home assessment form to get started.

Our goal is to ensure that everyone who needs home care can affordably find a service that won’t let them down. If you are interested in caregiving services, you can find out about Our Caregivers that will provide you with the best service possible. If you have any questions or need advice, feel free to fill out the form or call us at 226-646-7810.


On behalf of my parents and family, thank you very much for the excellent and caring home care that Premier Homecare Services has provided for the last several years. Your staff's diligence, courteousness and dependability has enhanced the quality of life and facilitated my parent's desire to remain independent. Your sensitivity, approachability and professionalism are assets to your community and I would readily recommend your service to our friends.

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Thank you for the care and consideration you took arranging for a companion for Oma during our son's wedding. From our initial interview, we were confident in your ability to meet our needs and Oma's need for this special day. You assured us that you were attuned to the needs and challenges of the elderly. Your visits with Oma gave her the confidence in the plans we had made. Bonnie was pleasant company for us all during that special day and respectfully attentive to Oma's needs.

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I wanted to extend a thank you for your hard work last week in scheduling the on-camera interview with me for Spoke TV. I had a wonderful time getting know you, Lisa and Michelle, and I thank you for your heartfelt and sincere input to the work I am currently doing. In the coming days our episode will air on spoketv.ca, where you can see the piece. ...

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I wanted to take a moment to follow up with you regarding my clients who I referred you to on June 28th.

Mom was in respite care and wanted to return home so in speaking with them, I recommended Premier Homecare Services as an option to provide the additional support she would need. The family met with you and after a wonderful meeting, services began on July 10th.

I just followed up with this family and they couldn’t be happier....

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